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Fortunately, taming the trolls is relatively easy. After years of dealing with problem commenters, I’ve developed the following series of technique for keeping the tone civil and positive on my blogs. Here’s my advice.

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I’m bothered by how the media manufacturers its stories. Some outlets go into a story with the end in mind. Maybe that makes for a compelling story, but it’s also sensationalistic. And it’s not telling the truth — not in the larger sense. That is, the media is telling the truth about that individual, but by focusing on him, they’re ignoring the 98% of the population who are in different circumstances. They highlight the extreme in an effort to shock us.

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